The General Terms apply to Guests and Partners (as defined below) who use or book services at the hotels, resorts under the brand of Vinpearl and other brands owned, managed and/or operated by Vinpearl (if any) in future (”Hotel”). Guests, Partners and Vinpearl shall be referred to individually as “Party” or collectively as “Parties” in the General Terms.

Guests/ Partners agree and acknowledge that by sending Vinpearl a Reservation Request or Banquet Event Order (“Service Request”) which is confirmed by Vinpearl, Guests and Partners have read and accepted the General Terms and General Regulations as well as amendments to the General Terms and General Regulations from time to time available on the official website of Vinpearl at https://www.vinpearl.com/vi/regulation and https://www.vinpearl.com/vi/rule (“Website”) as well as service policies and quotations as announced and provided by Vinpearl.

The General Terms shall constitute an integral part of the contracts, service agreements or confirmed service requests between Vinpearl and Guests/ Partners (“Contract”).

ARTICLE 1. TERMS

1.1. “Vinpearl” means Vinpearl Joint Stock Company and its branches, representative offices, places of business in Vietnam from time to time.

1.2. “General Regulations” are the regulations that Guests must comply with during their stay at Hotel and use of Hotel Services, and are subject to amendments or supplementations by Vinpearl from time to time as available on Website.

1.3. “Reservation Request”: requests by Guests/ Partners for rooms, Vouchers or other services, completed by filling in the reservation request and confirmation template issued together with these General Terms.

1.4. “Banquet Event Order”: requests by Guests/ Partners for events at Hotel, completed by filling in the banquet event order template confirmation template issued together with these General Terms.

1.5. “Service Cancellation Request” ”: requests by Guests/ Partners for cancellation of rooms or events, completed by filling in the service cancellation request template issued together with these General Terms.

1.6. “Guest”: End user of Vinpearl’s services, who does not sub lease such services to other individuals or organizations.

1.7. “Partner”: Travel Agent/ Tour Operator/ Company/ Organization, etc. (not individuals).

1.8. “FIT” means Guest(s) who make(s) reservation for a maximum of 09 rooms night or 04 villas night.

1.9. “Group” means 01 group of guests who make reservation for minimum 10 rooms night or 05 villas night.

1.10. “Series Group” means a Group that may make reservation for at least 03 groups with the same schedule.

1.11. “Room Package” means Reservation Request for BB, HB, FB, BBV, BBVS, BBW, FBV, FBVS, FBW or any other new service package announced by Vinpearl from time to time.

1.12. “Public Rate” means the rates of rooms and services published at the Hotel or on Vinpearl’s Website.

1.13. “Static Room Rate” means the room rates that are kept the same at all times regardless of changes of public rates.

1.14. “Bed and Breakfast” or “BB”: room and 01 breakfast/night stay.

1.15. “Half-board” or “HB”: room and 02 meals/night stay including breakfast and lunch or dinner up on Guest’s choice.

1.16. “Full-board” or “FB”: room and 03 meals/night stay including breakfast, lunch and dinner (dinner on check-in day, and breakfast and lunch on check-out day).

1.17. “Bed and Breakfast with Vinpearl Land” or “BBV”: BB and unlimited access to Vinpearl Land.

1.18. “Bed and Breakfast with Vinpearl Land and Vinpearl Safari” or “BBVS”: BB and unlimited access to Vinpearl Land and Vinpearl Safari.

1.19. “Bed and Breakfast with Water Park” or “BBW”: BB and unlimited access to Water Park.

1.20. “Full-board with Vinpearl Land” or “FBV”: FB and unlimited access to Vinpearl Land.

1.21. “Full-board with Vinpearl Land and Vinpearl Safari” or “FBVS”: FB and unlimited access to Vinpearl Land and Vinpearl Safari.

1.22. “Full-board with Water Park” or “FBW”: FB and unlimited access to Water Park.

1.23. “Golf for 01 player” or “G1P”: room and green fee (18-hole golf course) for 01 player.

1.24. “Golf for 02 players” or “G2P”: room and green fee (18-hole golf course) for 02 players.

1.25. “Room Only with Vinpearl Land” or “ROV”: room and unlimited access to Vinpearl Land.

1.26. “Room Package Rate” means the rate for 01 room night and services listed in that Room Package.

1.27. “Services” include but are not limited to rooms, F&B, events, transportation, recreation and others provided by Vinpearl to Partner/ Guest from time to time.

1.28. “Total Service Charge” includes total Room Package charge for the whole stay and extra services not included in the Room Package.

1.29. “Voucher” means pre-paid service voucher in physical or electronic form, issued by Vinpearl to recognize Voucher owner’s right to use a Room Package. Use of Vouchers must comply with General Terms and specific provisions of each Voucher.

1.30. “Booking Cancellation/ Decrease” are changes to Reservation Request including but not limited to changes of check-in date, decrease in booked rooms or room nights that Vinpearl has confirmed.

1.31. “Weekend” means Fridays, Saturdays and Sundays .

1.32. “Weekdays” mean days in the week except for Weekends.

1.33. “Day” means a day in the solar calendar.

1.34. “No-Show” means Guest does not show up until 23:59 on check-in date or at another time as informed by Guest/ Partner and room will be released to system for sale after this time without notice to no-show Guest/ Partner.

1.35. “Rooming List” means roster of guests and their room arrangement by Guest/ Partner.

1.36. “A” means Adult. “C” means Child.

1.37. “B2B”: E-commerce between two businesses (rather than involving individual guests).

1.38. “B2C”: E-commerce between a business and individual guests.

ARTICLE 2. VOUCHERS

Unless otherwise agreed or provided by Vinpearl policies, a Guest who uses a Voucher issued by Vinpearl must comply with these General Terms, General Regulations, other specific provisions of the Voucher, and/or relevant service provision policies of Vinpearl that are valid at the time Guest uses the Voucher. Original Voucher must be presented and collected up on check-in. In case Guest fails to present valid Voucher, public rates applied at the check-in time will be applied to Guest.

ARTICLE 3. CHECK-IN/ CHECK-OUT

3.1. Check-in:

3.1.1. Check-in time is from 2:00 PM at Hotel on arrival date. Rooms requiring check-in prior to 2:00 PM (but not earlier than 12:00 pm on arrival date) will require pre-registration confirmed by Hotel as per availability.

3.1.2. Early check-in before 6:00 AM will be charged at 100% of purchased Room Package Rate.

3.1.3. Early check-in between 6:00 AM and 12:00 PM will be charged at 50% of purchased Room Package Rate.

3.1.4. Payment for early check-in must be made up on receipt of Hotel’s confirmation of reservation.

3.2. Check-out:

3.2.1. Check-out time is no later than 12:00 noon, unless otherwise noticed and/or confirmed by Hotel.

3.2.2. Late departures are allowed, subject to availability as confirmed by Hotel, and charged as follows: 50% of Room Package Rate for late check-out between 12:00 PM and 09:00 PM; 100% of Room Package Rate for late check-out after 09:00 PM.

3.2.3. Once check–in formalities have been completed, Guest must pay the whole Room Package charge for the full reserved stay, even in case of early departure.

3.3. Early check-in and late check-out charges will be charged at (i) public rates of Vinpearl when Guest pays directly to Vinpearl or (ii) contractual rate as agreed between Vinpearl and Partner if payment is made by Partner.

ARTICLE 4. BOOKING PROCEDURE

4.1. All Service requests and Rooming Lists of Guest/ Partner shall be sent to Vinpearl via email or in writing prior to check-in.

4.2. In case guests (including FITs and one or more groups) make bookings through Partner to share a villa of Vinpearl, the Partner must ensure that:

a. Partner informs all guests that the Villa will be shared with other guests who book rooms via Partner; and

b. All guests agree and sign to confirm they will stay in the shared villa, and they will be responsible for their personal belongings and other personal matters prior to check-in. Vinpearl shall be exempted from all responsibilities related to resolution of conflicts/ disputes among Guests in shared villas.

4.3. Reservation contacts:

No. Hotel Reservation email Reservation telephone number
1. Vinpearl Luxury Nha Trang res.VLNT@vinpearl.com 84-258 359 8900
2. Vinpearl Luxury Da Nang res.VPLDNRV@vinpearl.com 84-236 393 8220
3. Vinpearl Resort & Spa Ha Long res.VHLBR@vinpearl.com 84-203 385 7858
4. Vinpearl Resort & Spa Da Nang res.VDNOCRV@vinpearl.com 84-236 396 6888
5. Vinpearl Resort & Spa Hoi An res.VHARV@vinpearl.com 84-235 375 3333
6. Vinpearl Resort & Golf Nam Hoi An res.VPNHARV@vinpearl.com 84-236 393 8220
7. Vinpearl Resort & Spa Phu Quoc res.VPQR@vinpearl.com 84-297 355 0550
8. Vinpearl Resort & Golf Phu Quoc res.VPQRG@vinpearl.com 84-297 355 0550
9. Vinpearl Resort & Spa Nha Trang Bay res.VPLNTRV@vinpearl.com 84-258 359 8900
10. Vinpearl Resort & Spa Long Beach Nha Trang res.VPRSLBNT@vinpearl.com 84-258 359 8900
11. Vinpearl Resort Nha Trang res.VPLNTR@vinpearl.com 84-258 359 8900
12. Vinpearl Discovery Cua Hoi res.VCHRV@vinpearl.com 84-238 876 4888
13. Vinpearl Discovery Ha Tinh res.VHTOCVL@vinpearl.com 84-239 366 8666
14. Vinpearl Discovery 1 Phu Quoc res.VPQOCRV@vinpearl.com 84-297 355 0550
15. Vinpearl Discovery 2 Phu Quoc res.VPQPARV@vinpearl.com 84-297 355 0550
16. Vinpearl Discovery 3 Phu Quoc res.VPQPARV@vinpearl.com 84-297 355 0550
17. Vinpearl Discovery 1 Nha Trang res.VPLGLRV@vinpearl.com 84-258 359 8900
18. Vinpearl Discovery 2 Nha Trang res.VPLGLRV@vinpearl.com 84-258 359 8900
19. Vinpearl Condotel Riverfront Da Nang res.VPDNRFSU@vinpearl.com 84-236 393 8221
20. Vinpearl Condotel Empire Nha Trang res.VPNTEPSU@vinpearl.com 84-258 359 8900
21. Vinpearl Condotel Beach Front Nha Trang res.VPCOBFNT@vinpearl.com 84-258 359 8900
22. Vinpearl Condotel Phu Ly res.VPCOPL@vinpearl.com 84-226 352 2222
23. Vinpearl Hotel Ha Tinh res.VPHTCH@vinpearl.com 84-2393 638 866
24. Vinpearl Hotel Can Tho res.VCTHT@vinpearl.com 84-292 376 1888
25. Vinpearl Hotel Thanh Hoa res.VPTHCH@vinpearl.com 84-237 893 6888
26. Vinpearl Hotel Quang Binh res.VPDHCH@vinpearl.com 84-232 3900 888
27. Vinpearl Hotel Hue res.VPHUCH@vinpearl.com 84-234 368 8666
28. Vinpearl Golf Hai Phong res.VPHPGFVL@vinpearl.com 84-203 385 7858
29. Vinpearl Hotel Lang Son  res.VPCHLS@vinpearl.com 84-205 378 2999
30. Vinpearl Hotel Imperia Hai Phong res.VPCHIPHP@vinpearl.com 84-093 384 5703
31. Vinpearl Hotel Tay Ninh res.VPCHTN@vinpearl.com 84-276 3728888

4.4. Accommodation:

4.4.1. Maximum number of guests per Hotel room (except for villas, Vinpearl Luxury Nha Trang and some types of Suites):

4.4.2. Maximum number of guests per villa:

4.5. Exceptions: In special cases (including but not limited to force majeure, renovation…) Vinpearl reserves the right to relocate Guests to alternative accommodation of at least the same standard as room type/ Hotel reserved by Guest/Partner and confirmed by Vipearl.

4.6  Information provided to Hotel

4.6.1. Information provided prior to arrival

a. In order to ensure the best services for Guests provided by Hotel, the following information should be provided to the Hotel Reservation by Guests/ Partner:

+ FITs: The information must be sent to Reservation of relevant hotel by the following deadlines up on receipt of the booking confirmation, but not later than the deadline for free cancellation:

* In low season: 15 days prior to arrival

* High season: 7 days prior to arrival

* Peak season, holidays: at booking request time

+ Groups: According to the Group Contract.

a. Information changes:

(i) Any change of information of meal plan, additional services etc., must be informed to and confirmed by the Hotel Reservation at least 05 days prior to arrival date. If the changes are not confirmed within the above deadline, Vinpearl shall have the right to simultaneously take the following actions:

(ii) Any change of guests’ information (including name, date of birth, gender, ID card/Passport, nationality, temporary residential card…) that is made after the deadline will be charged VND 350,000/change/Guest. The change fee will be apply to changes caused by sicknesses, natural disasters and risks validated by proper documents.

4.6.2. Check-in

a. Guest shall present ID card or passport and/or Birth Certificate for children and have photo taken up on check-in for registration purpose. The Hotel shall keep a copy of these documents. In case Guest fails to present Birth Certificate for children, Guest/ Partner agrees to validate children’s age by height, as follows:

Height Age
< 1m < 4 years old
1m-1m40 4-12 years old
> 1m40 > 12 years old

b. By accepting to buy and use services of Vinpearl, Guest agrees to let Vinpearl take passport photos of guests and use these photos for database and management purposes. Vinpearl is committed not to use/ provide Guest’s photo to a third party (that does not belong to Vingroup) for other purposes except when requested by relevant government authorities or agreed by Guest in advance.

c. Guest shall be requested to make a deposit up on check in for additional services used at the Hotel and/or damages (if any) caused by Guest during the stay. The deposit will be returned to Guest up on check out if no additional services are used and/or no damages are caused to the Hotel. The deposit will be made in cash, debit card or credit card as follows:

(i) Hotel room: VND1,000,000/room

(ii) Villa: VND 3,000,0000/villa

In case Guest refuses to make a deposit as provided above, Vinpearl has the right to refuse to provide services. In case reservation is made via Partner, Partner shall be responsible for making a deposit on Guest’s behalf if Guest fails to make that deposit at Vinpearl. If Partner fails to make a deposit as provided, No-Show policy in these General Terms shall be applied to rooms without deposit.

4.6.3. Airport Transport:

a. Where free airport transport is provided; fee for cancellation of such transport service does not apply.

b. Where chargeable airport transport is provided, details such as type of vehicle, fee and cancellation fee shall be provided in confirmation by the Hotel.

c. For private car bookings, airbus number and flight schedule must be provided to Hotel at least 05 days prior to arrival so that Hotel may arrange for airport transport. Any change or cancellation of airport transport service must be informed to Hotel 03 days (72 hours) prior to arrival. Cancellation fee shall be charged for late notices.

d. Guest Relation Officer at airport will welcome Guests at Vinpearl desk in arrival hall. Please look for signs with your names or contact the welcome desk at the phone number provided in booking confirmation.

e. In case of free see-off transportation service, Guest shall be present at the Hotel Lobby 15 minutes prior to departure. If Guest is late, the bus shall depart on time to prevent negative impact on other guests. Late Guests shall pay for their own trip to the airport.

4.7. Reservation contact information of each Hotel is provided in Hotel information on the Website.

ARTICLE 5. BANK ACCOUNTS OF VINPEARL

5.1. Unless payment is made by credit card, in cash or otherwise agreed in writing, Guest/ Partner will make payment by bank transfer to one of the bank accounts as follows:

No. Property Beneficiary Account number Bank Address Swift code
1 Vinpearl Condotel Beach Front Nha Trang Nha Trang Branch – Vinpearl JSC 19027850127669 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19027850127898 (USD)
2 Vinpearl Condotel Empire Nha Trang Nha Trang Branch – Vinpearl JSC 19127850127000 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19127850127558 (USD)
3 Vinpearl Discovery 1 Nha Trang Nha Trang Branch – Vinpearl JSC 19127850127698 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19127850127450 (USD)
4 Vinpearl Discovery 2 Nha Trang Nha Trang Branch – Vinpearl JSC 19027850127286 – VND Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19027850127383 – USD
5 Vinpearl Golf Nha Trang Nha Trang Branch – Vinpearl JSC 19027850127138 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19027850127677 (USD)
6 Ocean Hill Nha Trang Branch – Vinpearl JSC 19127850127051 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19127850127061 (USD)
7 Vinpearl Resort & Spa Long Beach Nha Trang Nha Trang Branch – Vinpearl JSC 19127850127078 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19127850127086 (USD)
8 Vinpearl Luxury Nha Trang Nha Trang Branch – Vinpearl JSC 19027850127456 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19027850127650 (USD)
9 Vinpearl Resort & Spa Nha Trang Bay Nha Trang Branch – Vinpearl JSC 19027850127685 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19027850127995 (USD)
10 Vinpearl Resort Nha Trang Nha Trang Branch – Vinpearl JSC 19127850127299 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19127850127094 (USD)
11 Vinpearlland Nha Trang Nha Trang Branch – Vinpearl JSC 19027850296010 (VND) Techcombank – Nha Trang Branch 44-46 Le Thanh Ton, Nha Trang, Khanh Hoa VTCBVNVX
12 Vinpearl Resort & Spa Da Nang Da Nang Branch – Vinpearl JSC 19126242824045 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19126242824053 (USD)
13 Vinpearl Luxury Da Nang Da Nang Branch – Vinpearl JSC 19126242824061 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19126242824088 (USD)
14 Vinpearl Condotel Riverfront Da Nang Da Nang Branch – Vinpearl JSC 19126242824071 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19126242824096 (USD)
15 Vinpearl Resort & Spa Hoi An Quang Nam Branch – Vinpearl JSC 19124529002086 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19124529002094 (USD)
16 Vinpearlland Nam Hoi An Quang Nam Branch – Vinpearl JSC 19124529002108 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19124529002132 (USD)
17 Vinpearl Golf Nam Hoi An Quang Nam Branch – Vinpearl JSC 19124529002116 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19124529002140 (USD)
18 Vinpearl Resort & Golf Nam Hoi An Quang Nam Branch – Vinpearl JSC 19124529002124 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19124529002159 (USD)
19 Vinpearl Hotel Can Tho Can Tho Branch – Vinpearl JSC 19133043945999 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19033043945668 (USD)
20 Vinpearl Golf Vu Yen Hai Phong Branch – Vinpearl JSC 19133043898680 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19133043898990 (USD)
21 Vinpearl Resort & Spa Ha Long Quang Ninh Branch – Vinpearl JSC 0611000000888(VND) Vietcombank – Ba Dinh Branch Handi Resco Building – 521 Kim Ma, Ba Dinh, Hanoi BFTVVNVX
0611370000888 (USD)
22 Vinpearl Discovery Cua Hoi Nghe An Branch – Vinpearl JSC 19133043915666 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19033043915998 (USD)
23 Vinpearl Discovery Ha Tinh Ha Tinh Branch – Vinpearl JSC 19133044122686 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19033044122886 (USD)
24 Vinpearl Hotel Ha Tinh Ha Tinh Branch – Vinpearl JSC 19133044122996 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19133044122880 (USD)
25 Vinpearlland Kien Giang Kien Giang Branch- Vinpearl JSC 19133044158990 (USD) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19033044158880 (VND)
26 Vinpearl Hotel Hue Hue Branch – Vinpearl JSC 19033032939666 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19033032939399 (USD)
27 Vinpearl Hotel Thanh Hoa Thanh Hoa Branch – Vinpearl JSC 19133033238666 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19133033238399 (USD)
28 Vinpearl Hotel Lang Son Lang Son Branch – Vinpearl JSC 19133033222999 (VND) Techcombank – HO 191 Ba Trieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi VTCBVNVX
19133033222336 (USD)
29 Vinpearl Hotel Quang Binh Quang Binh Branch – Vinpearl JSC 0311006666688 (VND) Vietcombank – Quang Binh Branch 03 Ly Thuong Kiet, Dong Hoi, Quang Binh BFTVVNVX
0311376666688 (USD)
30 Vinpearl Resort & Spa Phu Quoc Kien Giang Branch – Vinpearl JSC 0931005550015 (VND) Vietcombank – Hoang Mai Branch Tower 1 Times City 458 Minh Khai ,Hai Ba Trung District, Hanoi BFTVVNVX093
0931375552175 (USD)
31 Vinpearl Resort & Golf Phu Quoc Kien Giang Branch – Vinpearl JSC 0931005559999 (VND) Vietcombank – Hoang Mai Branch Tower 1 Times City 458 Minh Khai ,Hai Ba Trung District, Hanoi BFTVVNVX093
0931375558888 (USD)
32 Vinpearl Discovery 2 Phu Quoc Kien Giang Branch – Vinpearl JSC 110002667227 (VND Vietinbank – Hanoi Branch 6 Ngo Quyen, Hoan Kiem District, Hanoi  ICBVVNVX106
118002667231 (USD)
33 Vinpearl Discovery 1 Phu Quoc Kien Giang Branch – Vinpearl JSC 111002667226 (VND) Vietinbank – Hanoi Branch 6 Ngo Quyen, Hoan Kiem District, Hanoi  ICBVVNVX106
113002669477 (USD)
34 Vinpearl Golf Phu Quoc Kien Giang Branch – Vinpearl JSC 0931005553250 (VND) Vietcombank – Hoang Mai Branch Tower 1 Times City 458 Minh Khai ,Hai Ba Trung District, Hanoi BFTVVNVX093

5.2. Content of transfer: (i) Guest’s name/ Partner’s name; (ii) Number of Reservation Request/ Banquet Event Order; (iii) Type of Payment (deposit, payment…).

5.3. Vinpearl has the right (i) to change the above-mentioned bank account; and/or (ii) change or supplement the payment procedure and inform Guest/ Partner of such changes in advance in writing or notice on the Website.

ARTICLE 6. REPAIRS

The Hotel reserves the right to carry out repairs, renovation or upgrade/preventative maintenance programs as it may deem fit, in order to keep the Hotel in the best condition. The decision to renovate/upgrade shall be made by the Hotel at its absolute sole discretion, but a prior notice by email/fax of commencement of any major renovation work, on a prolonged basis, that may affect Guests’ comfort, will be given to the Guest and/or Partner.

ARTICLE 7. FORCE MAJEURE

Vinpearl, Guest or Partner shall not be liable for any delay or failure to perform any service contract / agreement (except for payment obligations) or the rights and obligations of either Party provided in the General Terms if the delay or failure is caused by a Force Majeure. Force Majeure includes but is not limited to floods, earthquakes, wars, fires, changes in policies, laws of government or other objective events.

Conditions:

7.1. That event is entirely out of reasonable control or is not caused by the fault or negligence of the Party affected by the Force Majeure, even though that Party has taken all possible necessary measures to prevent, correct or mitigate the damage, causing delay, interruption or suspension in the performance of obligations under this Agreement;

7.2. Within three days from the date of the Force Majeure, the Party affected by the Force Majeure must notify the other Party of details of the Force Majeure, measures that have been taken to prevent and recover damages, tentative recovery plan and measures to resolve the problem.

ARTICLE 8. CONFIDENTIALITY

The Parties agree that any information related to the content and validity of this Contract shall not be disclosed to any third party. Such confidential obligations of the Parties shall survive even after the termination of this Contract.

ARTICLE 9. DISPUTE RESOLUTION

These General Terms are governed by the laws of Vietnam. All disputes arising out of the request and use of services by Guest/ Partner according to the Contract and General Terms shall be first settled through negotiation. In case of failure, the dispute will be referred to the competent court in Vietnam according to the laws within 30 days from the date of the dispute.