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Notice about regulations on receiving guests booking rooms at Vinpearl during Covid 19 time


14:29 - 25.03.2020

March 25, 2020
Dear Partners/Clients, Vinpearl Joint Stock Company (‘Vinpearl’) would like to make an announcement regarding the reception of guests who book rooms at Vinpearl during the Covid 19 outbreak. This will apply from March 23, 2020 until further notice, with contents as follows:Guests who have booked rooms during this time will be (i) assisted in booking a reservation at another time or (ii) receive a refund should they wish to cancel the booking in accordance with the hotel’s policy.Guests wishing to book rooms during this period including Vietnamese from abroad or foreigners who have entered the country:
(i) A Covid 19 virus-free certificate issued by a Vietnamese health authority or a health authority of the country of departure within 02 days prior to the exit date must be provided. Alternatively, a certificate of completing 14 days of isolation in Vietnam issued by a competent authority in Vietnam.
(ii) If the customer fails to provide the above documents, he/she must sign a commitment agreeing to go into a full 14-day quarantine at Vinpearl in accordance with regulations of the Ministry of Health and the Government of Vietnam before continuing to stay using the booked room package. Costs incurred during the isolation period will be borne by the customer. Vinpearl reserves the right to refuse to welcome customers who do not agree to sign the quarantine commitment and will reimburse guests for the reservation cost in accordance with our policy.
According to the Government of Vietnam’s regulations on the temporary suspension of amusement parks’ operation, from March 24, 2020, VinWonders South Hoi An, Nha Trang, and Phu Quoc will be temporarily closed to visitors until further notice. Phu Quoc Safari will temporarily stop serving guests outside the hotel and only welcome guests who are staying at Vinpearl system who wish to visit.During this period, Vinpearl reserves the right to provide customers data to competent authorities for coordination in order to control Covid 19.
Vinpearl is committed to providing the best solutions to ensure the well-being of our customers and the community.
We look forward to our partners’ understanding and cooperation to overcome this difficult time for the whole of the tourism industry.
We wish you health and safety!
Thank you.
March 23, 2020

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