Dear Valued Partners and Guests,
Vinpearl Joint Stock Company (“Vinpearl”) would like to announce the official information regarding the new guest check-in regulations at Vinpearl in time of the escalation of the COVID-19 outbreak from March 23, 2020 until further notice, as below:
- Guests who have made bookings in this period are allowed to (i) change their reservations to a later date or (ii) receive a refund for cancellation, according to Vinpearl’s policy.
- Guests who planned to book a stay at Vinpearl including Vietnamese and foreigners arriving from overseas need to:
(i) Provide health certificates proving they are free of Covid-19 virus, issued by health authorities of Vietnam or originating countries within 2 days prior to departure date, or medical certificates of completion of 14-day quarantine period in Vietnam issued by Vietnam authorities.
(ii) Guests who can not provide the documents as mention above, will be required to sign an agreement to commit to the quarantine period of 14 days at Vinpearl – according to the regulations of the Ministry of Health and Government of Vietnam – before commencing the period of stay previously booked. All costs associated with the quarantine period are paid for by guests. Vinpearl have the right to refuse guests who do not sign the quarantine agreement and will issue the refund where applicable.
- Following the order of the Government of Vietnam to temporarily close entertainment zones from March 24, 2020, VinWonders Nam Hoi An, Nha Trang, Phu Quoc will stop receiving visitors until further notice; Safari Phu Quoc will stop receiving outside visitors and only receive guests staying at Vinpearl hotels who wish to visit the parks during their stay.
- During this period, Vinpearl have the right to provide guests’ information to coordinate with the authorities to prevent and control the coronavirus pandemic (Covid-19).
Vinpearl are committed to taking strict measures to ensure the health and safety of our guests as well as the community. We highly appreciate your understanding and support. Together, we will overcome this challenging period and resume normal operations very soon.
We wish you good health and peace!
Hanoi, March 23rd, 2020
VŨ TUYẾT HẰNG